Frequently Asked Questions

How do I reserve a home?
You can reserve a home by calling our office at (269) 767-6125 or on-line 24 hours a day.  All on-line reservation require authentication by a reservationist.  We require 50% of the reservation total and a signed rental agreement to confirm your reservation.  The remaining 50% is due 30 days prior to your arrival.

Can my dog vacation with me?
South Haven is a pet friendly town and many of our vacation homes allow dogs.  All dogs must be pre-approved and there is a non refundable pet fee.  You can view our pet friendly homes by selecting "Pet Friendly" from the "Vacation Rentals" drop down menu.  All pets are required to be leashed when in unenclosed areas and to adhere to our cities ordinances. 

How do I check-in?
On the week of your stay you will have access to your door or key box code via our mobile App.  You will also find driving directions and instructions on where to park.  Please send us an e-mail or call our office if you have trouble accessing the app or have not received your invitation to join.

When are check in and check out times?
Check-in and out times vary, please check the property page or our mobile app to verify the time of your vacation home.  Our normal times are 3:30 pm & 10:30 am and 4:00 pm & 11:00 am.  We are happy to offer extensions if we do not have a conflicting reservation.  Please note during our peak season June-August extensions are rare.

What is the Check-out Procedure?
You will find a list of check-out requests at your vacation home and on our mobile app.  In order to maintain our high standards, our maintenance and cleaning crews must have adequate time between guests to complete their tasks.  Our cleaning staff will promptly begin cleaning at the agreed upon check-out time to ensure our home is ready for the next guest. 

What if I have to cancel my reservation?
Please call our office immediately if you are unable to vacation with us for any reason. We will try our best to re-reserve the property on your behalf. If we are able to re-reserve your property for your reserved dates, you will receive a full refund, less a $300 cancelation fee plus the processing fee.  However, if we are unable to re-reserve the property for your canceled dates, you will be responsible for the entire rental amount and a refund will not be issued. Trip Insurance may cover many of the reasons for cancelation; therefore we highly recommend trip insurance to protect against unexpected events.

Can I have my wedding or special event at one of your homes?
Our vacation homes are not set up for large events and the occupancy rate of the home is never to be exceeded at any time without pre-approval.